Facebook Business Page Reviews Missing? Here’s What You Need to Know

Have you logged into your Facebook business page only to discover that your reviews have vanished?

If your Facebook business page reviews are missing, you’re not alone.

Many business owners encounter this issue—and it can be a real headache, especially when those glowing reviews help build trust with potential customers.

Don’t worry! This guide will walk you through the most common reasons reviews go missing, how to get them back, and what you can do to safeguard your hard-earned feedback.

Why Are Facebook Business Page Reviews Important?

Before we get into troubleshooting, it’s worth remembering why reviews matter so much:

• Build Trust: According to BrightLocal’s Local Consumer Review Survey, nearly every consumer reads online reviews before choosing a business.
• Boost Visibility: Reviews help your business show up higher in local search results on Facebook and Google.
• Drive Sales: Positive feedback encourages new customers to choose your business over the competition.

So, when your reviews disappear, it can feel like a big setback. But don’t panic—there are solutions!

Why Are Your Facebook Reviews Missing? Common Causes

Let’s look at the most frequent reasons reviews might vanish from your Facebook business page:

1. Page Template Has Changed

Facebook offers different templates for business pages (like “Services,” “Shopping,” or “Business”).

Some templates, especially the “Standard” one, may not display reviews by default.

How to check:

• Go to your Facebook page.
• Click “Settings,” then “Templates and Tabs.”
• Make sure the “Reviews” tab is turned on.

2. Reviews Tab Is Disabled

Sometimes, the “Reviews” tab gets accidentally turned off or removed.

How to fix:

• In the “Templates and Tabs” section, look for the “Reviews” tab.
• If it’s off, toggle it on.
• If it’s missing, click “Add a Tab” and select “Reviews.”

3. Facebook Platform Updates

Facebook regularly updates its platform.

Sometimes, these updates can cause features like reviews to temporarily disappear or move.

If you notice sudden changes, check Facebook’s Help Centre or their Business Updates for announcements.

4. Page Category Doesn’t Support Reviews

Not all page categories on Facebook support reviews (now called “Recommendations”).

If you’ve changed your page’s category (for example, from “Local Business” to “Community”), reviews may disappear.

How to fix:

• Go to your page’s “About” section.
• Check your category. If it’s not “Local Business,” “Restaurant,” or similar, switch it back.

5. Privacy Settings or Age Restrictions

If your page has age or country restrictions, some users may not see your reviews.

Make sure your page is visible to everyone.

How to check:

• Go to “Settings,” then “General.”
• Remove any unnecessary age or country restrictions.

6. Reviews Removed by Facebook

Facebook may remove reviews that violate its Community Standards, such as spam, hate speech, or fake feedback.

If reviews are missing but you haven’t changed any settings, this could be the reason.

How to Restore Missing Facebook Reviews: Step-by-Step

If your reviews have disappeared, don’t panic! Here’s what you can do:

Step 1: Check Page Template and Tabs

• Go to your Facebook page.
• Click “Settings” > “Templates and Tabs.”
• Ensure the “Reviews” tab is enabled.
• If it’s missing, add it back.

Step 2: Verify Your Page Category

• Go to your page’s “About” section.
• Make sure your category is set to something like “Local Business,” “Restaurant,” or “Service.”

Step 3: Review Privacy and Country Restrictions

• In “Settings,” check the “General” tab.
• Remove any unnecessary restrictions that could hide your page or reviews.

Step 4: Encourage New Recommendations

If some reviews are gone for good, encourage happy customers to leave new recommendations.

Share a direct link to your reviews section and ask for feedback after a purchase or service.

Step 5: Contact Facebook Support

If you’ve tried everything and your reviews are still missing, reach out to Facebook Business Support.

Explain the issue and provide screenshots if possible.

Extra Tips to Protect Your Facebook Reviews

• Regularly Check Your Settings: Facebook updates can change your page’s layout or tabs without notice.
• Back Up Important Reviews: Take screenshots or copy positive reviews for use in marketing materials.
• Respond to Reviews: Show customers you care by replying promptly—whether the feedback is positive or negative.
• Stay Updated: Follow Facebook’s Business News for changes that may affect your page.

What If Reviews Don’t Come Back?

Sometimes, despite your best efforts, old reviews may be gone for good—especially if they were removed for violating Facebook’s policies or if your page was re-categorised for a long period.

Don’t worry! Focus on collecting new, genuine recommendations from your current customers.

Over time, your reviews section will fill up again.

FAQs:

Why are my Facebook business page reviews not showing?

This could be due to your page template, disabled reviews tab, changed page category, privacy restrictions, or Facebook removing fake/inappropriate reviews.

How do I enable reviews on my Facebook business page?

Go to your page settings, select “Templates and Tabs,” and make sure the “Reviews” tab is turned on. If it’s missing, add it back.

Can I recover deleted Facebook reviews?

If Facebook removed reviews for violating policies, they can’t be restored.

If reviews disappeared due to settings or template changes, restoring those settings should bring them back.

Why did Facebook remove reviews from my page?

Reviews may be removed if they’re flagged as spam, violate Facebook’s Community Standards, or if your page was re-categorised to a type that doesn’t support reviews.

How can I get more reviews for my Facebook business page?

Ask happy customers to leave recommendations, share your reviews link in emails or on your website, and respond to existing reviews to encourage more feedback.

Conclusion

Having your Facebook business page reviews missing can be stressful, especially when you rely on them to build trust and attract new customers.

But in most cases, the issue is fixable—whether it’s a simple settings tweak or a quick update to your page category.

By following the steps above, you can restore your reviews, encourage new recommendations, and keep your online reputation strong.

At Socially Spotted, we help businesses manage their online presence and navigate social media challenges just like this.

If you need more hands-on help or want to boost your Facebook marketing, our team is here to support you every step of the way.

Don’t let missing reviews hold your business back—take action today and keep your customer feedback front and centre!