Privacy Policy

Last updated: 30/05/2025

1. Who We Are

This privacy policy explains how Socially Spotted (“we”, “us”, or “our”) collects, uses, stores, and protects your information when you use our services or visit our website.

We are committed to safeguarding your privacy and ensuring your data is handled in compliance with the UK General Data Protection Regulation (GDPR) and other relevant laws.

If you have any questions, please contact us at:
Email: contact@sociallyspotted.co.uk
Address: South Yorkshire, England

2. What Data We Collect

We may collect and process the following types of personal data:

  • Name, business name, and contact details (email, phone, address)
  • Social media account information and access (for page management)
  • Branding assets and marketing materials you provide
  • Communications between you and our team
  • Website usage data (e.g., cookies, IP address, analytics)

We only collect data necessary for providing our services or as required by law.

3. How We Use Your Data

We use your data to:

  • Deliver and manage your social media marketing services
  • Communicate with you about your account, services, and support
  • Create and schedule content for your social media pages
  • Send performance reports and updates
  • Improve our services and website
  • Comply with legal obligations

We do not sell your data or use it for purposes unrelated to your contract with us.

4. Data Storage and Protection

Your data is stored securely using industry-standard encryption and access controls. Only authorised staff have access to your data, and we regularly review and update our security measures.

  • Data is stored on secure servers within the UK or EEA.
  • All data transfers are encrypted.
  • Access to data is restricted to those who need it to deliver our services.
  • We conduct regular security audits and staff training on data protection.

5. Data Sharing

We may share your data with trusted third-party service providers (such as social media platforms or analytics tools) only as necessary to deliver our services. All third parties are required to comply with data protection laws and keep your data secure.

We do not transfer your data outside the UK/EEA unless adequate safeguards are in place.

6. Legal Basis for Processing

We process your data based on:

  • Your consent (e.g., when you provide access to your social media pages)
  • Contractual necessity (to deliver our agreed services)
  • Legal obligations (e.g., accounting or regulatory requirements)

You may withdraw your consent at any time by contacting us.

7. Data Retention

We retain your personal data only as long as necessary to provide our services and fulfil legal obligations. Data no longer required is securely deleted or anonymised.

8. Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain types of processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at contact@sociallyspotted.co.uk.

9. Cookies

Our website uses cookies for analytics and functionality. You can manage your cookie preferences when visiting our site.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website, with the date of last update clearly shown.

If you have any questions or requests regarding your data, please contact us at contact@sociallyspotted.co.uk.